How to Raise a Complaint

Last updated: October 2026

Canton Mold Remediation wants each homeowner who reaches out to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about any of these:

• Your experience when you called or emailed Canton Mold Remediation
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, test results, work and customer service. If you have a problem with work in your home, the usual first step is to raise it with the provider and keep a written record.

We still want to hear about it. Feedback on providers helps us keep our network honest, and providers who repeatedly fall short of what we expect may be removed. Please know that Canton Mold Remediation cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

How to File

Email hello@moldremediationcanton.com and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or email address you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We collect the details you share by phone or email. We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may mean contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not settle things, answer the email and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. If your state licenses mold assessors or remediators, the licensing agency may be able to help too.

Contact

Email: hello@moldremediationcanton.com